SAP Customer Relationship Management (SAP CRM) is the only CRM solution that connects employees, partners, processes and technologies into a coherent system.  It enables the provision of customer service in all forms - customer contact center, web portal, management service for customer services, complatints and many other features.

Our company currently provides SAP CRM consultancy in the energy group E. ON in deploying the latest version of SAP CRM 7.0. for Utilities.

Often discussed the term has recently become "Contact Center". Its implementation means that the organization does for the customer much more than just contact and call handling as in the call center. In general SAP Contact Center

The SAP Contact Center is from this perspective a very important part of SAP CRM technology, which effectively covers the growing expectations of a competitive environment and leads to a decrease in operating costs, maintaining profitability and growth. 

SAP Contact Center is the leading platform in the utilities segment, and is configured based on the best-practices in this sector, as a result of an extensive customer base. Allows us to offer customers tailored products through real-time multimedia communication platform that provides operators with the latest information on the history of each customer interaction, technical possibilities and the state of his/ her account. The key in this process operation is the simplified web user interface providing all relevant data to a call center operator. On the other hand, due to the prompt and  customer stailored services the lservice lever increases.

The SAP Contact Center offers a comprehensive view of customer data and the possibility of synchronization of communication channels, increasing service levels, convenience and efficiency of communication with customers and ultimately brings an increase of customer satisfaction and decrease their loss.

Other features include dynamic decision support, using transparent analysis of the SAP contact center to optimize sales and costs.

Implementation of the SAP Contact Center will pave the way to extend your CRM functionality by adding additional options of marketing, sales and analysts, thus getting all the benefits offered by the business functionality offered by SAP CRM product. Furthermore, you get a rapid return on IT investments through simple implementation of a pre-set process in terms of industry best practices.

Roman Kučák, Managing Partner & Tomáš Jančík, Managing Partner - SAP Services